Last updated: 27 February 2026
1. Digital services
All UniValue Studio products are digital consulting services delivered remotely.
2. Before work begins
Clients are eligible for a full refund if cancellation is requested before work has started.
Work is considered started when:
- intake materials have been reviewed, or
- research or analysis has begun.
3. After work begins
Once work has started, refunds are not available due to the time-based and customised nature of the services.
4. Subscription services
For monthly advisory subscriptions:
- Clients may cancel at any time
- Cancellation applies to the next billing cycle
- No partial refunds are issued for the current active period
5. Non-delivery
If UniValue Studio fails to deliver the agreed service within a reasonable timeframe and no revised timeline is accepted by the client, the client is eligible for a full refund.
6. Chargebacks
Clients agree to contact us first to resolve any issues before initiating a chargeback.
We are committed to resolving concerns promptly and fairly.
7. Contact
Refund requests must be submitted via:
cmo@univalue.studio